Thursday, November 02, 2017

The Formerly Outraged Granny Part 7


As one wise comment on a previous post said: when we're older we have to conserve our energies and really choose our battles. I am so very glad that I did fight this one, particularly in light of many elders who do not, or choose not, or feel so defeated and demeaned, that they don't take on a large corporation with any hope that their voices will be heard.

Well, hats off to Toyota because my voice was heard. I am certainly glad I did write these posts and forwarded them on to Toyota Head Office.

The response at the dealership level was extraordinarily courteous and respectful and satisfying and apologetic.

I thought I was beyond having a love affair with a car. But. This. Car.

She is a sparkling deep blue like the three sapphires that sparkled on a ring I had way back. I don't think there's a bell and whistle she's missing, from automatic headlights and dimmers to heated seats and crash prevention camera to cruise control to line crossing alert. And yes of course air-conditioning. I'm forgetting all the features. I drove around in her like a teenager after the sales manager had given me the internal tour of the car for half an hour, setting up blue tooth and Ipod and treating me so well it just about erased all the bad vibes and ill treatments I'd received a month or so ago.

I get a lot of sideways drivers' gapes at her. She's such a little beauty.

To say I'm pleased is an understatement.

My faith in responsible corporations is restored.

Toyota: you rock, you seriously rock.

Sapphie and I are going to be very, very happy together.

36 comments:

  1. I am delighted for you. And my hat too is off to Toyota.

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    1. Yes I love stories that have good endings Ramana and the good name of Toyota is restored.

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  2. What a wonderful ending to your story. Long may you and Sapphie drive.

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    1. Sapphie and I are very very happy DKZ:)

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  3. I'm glad to see that it worked out for you. I was anticipating a different ending.

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    1. Thanks Mike. I was not feeling too optimistic myself but this is way beyond what I expected.

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  4. So nice to hear of this great outcome! Enjoy her!

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  5. Happy moments! I am so glad to hear this had a great ending. :)

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  6. I love the color! Glad you stuck to the project until you got satisfaction. By the way, what happened to the ring with the sapphires that you used to have? It sounded beautiful.

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    1. It was an engagement ring. I still have it. Very old and quite lovely.

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    1. Thanks Everyone and yes yay Toyota for stepping up

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  8. This story made me very happy. Good for you, for not backing down and settling. We just do that too much, I think. Onward!

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    1. I had this feeling that I'd hate driving that Red Fail every day of its existence in my life.

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    1. Thanks Ernestine and you too m'dear. We gotta!

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  10. Glad to hear there was a happy ending after all the aggravation. Your new car sounds very luxurious!

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    1. For me it is Nick. Unexpected perks,bells and whistles.

      I just love my Sapphie.

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  11. Snazzy little number ... Congratulations.

    U

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  12. Great looking car WWW! I'm so pleased your efforts bore fruit. Your experience is a reminder to us all that we ought never to let any company, corporation, retailer - or municipal authority - off the hook when there's cause for complaint.

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    1. I've lost injustice battles a few times T, but never dealt with them again. Good customer service is essential for retention and positive viral marketing. Yay Toyota.

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  13. I'm so glad you're enjoying your beautiful new car and feeling as if you made a difference, too!

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    1. I sure hope so for others cowed and exhausted. I am thrilled.

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    2. I did drive to Sask once, through Chicago and the Dakotas. Memorable trip. Ya just never know 😁

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  14. Wonderful! Perfect car for your long drive to visit a friend in Saskatchewan. -Kate

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  15. I'm a bit late but was over the moon to read this today and see the evidence of the super Sapphie. Well done, gal. My heart bursts for you. xxxx

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    1. Thanks Pamela, I was so pleased with the outcome. And hope that some others will benefit.

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  16. Congrats to you on the good fight, and the good outcome.

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  17. This is wonderful and your car is a beauty. Sure glad Toyota did the right thing.

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  18. WOW !! we have the exact same Yaris in the same blue !!

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