Tuesday, October 10, 2017
The Outraged Granny Part 5
See Part 1, Part 2, Part 3, Part 4.
On Monday morning, as I expected, no call came through from DB (the lease manager), so I left a message on PE's (the sales guy) line to call me with a report on the new vehicle. No call return.
I went to my clinic which is 75K in the opposite direction from St.John's in Placentia.
At 1.45pm I receive a call from DB asking me if I was on my way in to see him.
"Pardon?" I say, "You were supposed to call me at 11, now it's nearly 2 and I'm way out in Placentia."
"Oh," he laughs, "I thought I called you I must have called someone else. You need to make it in before 9 tonight,"
"I won't drive 200k in the dark for one, and two, you still haven't told me if my new car is ready."
"Well yeah, it is, but you need to make it in here today."
"Absolutely no way, I just told you why. Tomorrow?"
He agreed very reluctantly, deep sighs of exasperation. I guess he missed his sales target for September.
On Tuesday, I signed the final papers in DB's office. Yeah, I could have abandoned the whole shemozzle, told them where to stick their dealership their horrible staff and their car and their horrendous treatment of me, it truly crossed my mind that this was elder abuse. But I am an elder and a battle now would exhaust me utterly and damage my health further and leave me car-less in the city with a move planned for a week away.
But he wasn't quite finished in his incompetence and his running around of the old lady. He asked me for a cancelled cheque.
"What?" I was staggered at (a) they have all my banking info on file, and (b) he'd never mentioned this before.
"Oh," he laughs, "I forgot to tell you? You'll have to drive to your bank and get an authorisation form from them then and bring it back here".
I am speechless. I go outside to where PE has brought the new car around and the old car has been once again inspected for further pin pricks. I note to myself how very little work or concern PE has shown through all this trauma.
He has to use the key to open the doors.
"What happened to keyless entry?" I ask, "I've had keyless entry for over 10 years at least, now I have to stagger towards my car with shopping and a cane no less and drop them on the ground to open my car?"
He doesn't answer me.
I drive to the bank and get the papers DB needs and drive back and put them on his desk. He makes nice talk now that his commission is safe.
I'm very frosty. Toyota Head Office needs to know about this. Aren't us elders the bulging demographic of new car buying?
Also I'm very upset about the keyless thing.
I had specifically asked him for the same bells and whistles that my old car had.
But worse is to come.
The following day is warm. I have an allergy to heat. I can't think straight in heat.
I go to flip on the air-conditioning and there is none. None. It was an over the edge moment, I burst into tears.
I've dealt with Toyota for 30 years.
This has to be the worst experience I've ever had in any car dealership. Ever.
I feel ripped off, unheard, cheated, dismissed and abused.
And yes, Toyota are hearing about it.