I had asked specifically for no rockers on this reclining chair. I had test driven about 20 recliners at the store and I've always disliked rockers, they make me feel off balance and insecure. I do love recliners though and the last time I had one was in the marital home a long, long time ago. I've dreamed of one since but with specific requirements like I should be able to sit and knit in it and have it comfy enough for a nap with the feet up (and no rocking!). I could never quite afford such a creature and checking out second hand ones (I did look) never quite worked out due to smoking households or terrible colours or aforementioned rockers.
So mein very own chair was delivered first thing this morning and the fellahs set it up and whoa Nelly, this beautiful work of art and comfort had rockers. Shyte cubed sez I, and called the shop and found my saleswoman was off on leave of some kind. "You could keep it," was offered unhelpfully. I insisted the fellahs take it back and they supply me with the chair I wanted. There was no apology offered only another unhelpful remark of "this will take a lot more time."
In the way of things and special orders, you'd think this would be pretty straightforward, wouldn't you?
The fellahs muttered as they staggered back out with my chair: "Dealing with E-------(my original sales woman) is like talking to a wall."
I wish she's worn a sign telling me that.
No follow up from the store yet.
And this was not a cheap chair.
I'm oiling up my Toyota machine gun.
Crazy. Why couldn't she just supply what you asked for, and not try to fob you off with some unwanted alternative? If she does that all the time, it's a wonder she still has the job.
ReplyDeleteNick it was a custom order. So I truly believe she wasn't listening and got everything wrong. But the fabric was great from the little I briefly enjoyed.
DeleteStupid is as stupid does.
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Abd I feel sad too that this is a not for profit furniture store 😟
I would make being stupid a crime...Good luck sorting this out. I hope you find a chair that works for you.
ReplyDeleteNo followup call from the store yet, E. Terrible customer service. I'll leave it to this aft to call them.
DeleteYeah stupidz should be banned from responsibility and accuracy requirements.
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I don't understand the rocking part...it's either a rocking chair or a recliner. How can it be both? I'm missing something. Perhaps I'm as dense as the saleslady.
ReplyDeleteHere they mainly sell the combo DKZ, rocking and reclining. Don't know why. The solid recliner is an anomaly.
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On the bright side,WWW, you still have the chair and its comforts to look forward to (again). Ain't the tremble of anticipation great - not least in the shadow of previous disappointment.
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My inner cynic comes out U, I'm dreading the Toyota experience redux. I really don't have the energy.
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I love to sit on my recliner to read and even catch a nap. And I don't like the rocking kind either. I can relate to your frustration.
ReplyDeleteLike the Honda affair, perhaps you should go to the manufacturer rather than to the stores from where you bought the chair.
It's resolved (I think) now Ramana, they've been most cavalier about it all. I called them and they said the order is being redone, it will be another 8 weeks. It takes so long as everything is shipped in here as we are an island. But no apology for their sales person's errors which I find odd.
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I sympathise, WWW. We replaced our old 3-seater sofa with two remote control recliners a few months ago. We had the "don't want rockers" problem also - it appears just about everyone in this neck of the woods likes to rock-a-bye.
ReplyDeleteAnyway we had two non-rocking recliners made in our choice of fabric. They arrived in pieces, along with two guys to put them together. One guy was better at it than t'other.
One chair (mine) has never been quite right, but I've been too lazy to complain, and anyway I'm not big on the reclining part unless I have a bout of insomnia and want to sleep on the flippin' thing. Husband loves his and reclines all the time. I just sit, and it's fine for that. :) Anyway these things were darned expensive - as was yours, so you should definitely keep at the sellers until you get satisfaction.
I occasionally longingly think of our old sofa......but it went to a women's shelter in a nearby town, so it's in a good home.
Yes, probably the same factory T as mine, as it came in two parts also, proudly put together and then taken apart again because of said rockers! I love putting my feet up so would use that end of things quite a bit. Less of the lying back thing.
DeleteI had a sofa in Toronto that I loved, I feel your pain.
They are rare creatures.
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That sounds like a store to avoid in future, with customer service like that! I hope you get what you want without too much hassle.
ReplyDeleteYes Jenny, I was quite surprised at how careless they were but in 8 weeks' time I should have my newbie sans rockers.
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Good grief. I hope they get it right the second time.
ReplyDeleteMe too. It all takes so long.
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Yes. We have five---FIVE---recliners in our family room. Old Man and I went to replace our two chairs, as one was lopsided from a man and a small dog always sitting in the same spots! We got rid of the ruined one. Ordered two matching chairs.
ReplyDeleteSo now we had three. Grands were adamant that we keep the old extra one. Nice to sit in when they visit with us. We had a sofa for any extra people who might come around. Then, we realized that every time the fourth or fifth person came, they NEVER opted for the sofa. They would grab one of our recliners, and we would be stuck to sit on the not so comfy sofa. Also, the newer recliners, that we have had for a few years now, do not STAY reclined for comfortable sleep. The headrest wants us to sit up! So we decided in January to get rid of the sofa, and get two new Lazy-Boy recliners. When they were delivered, we discovered that they would not do at all. The footrests would not work for our Yorkies to sleep on. They slanted down too much. So, we had them picked up. Had custom ones made with the same fabric. The first three are rocker/recliners. The new ones are wall-huggers, so no rockers. But. oh, the handles are hard to operate! Did not want remotes. Already have too many remotes to keep up with!
It seems recliners play a big part in the lives of us old codgers! Sorry about such a long comment!!!